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Frequently Asked Questions

Do you have Internet access on board?
Do you have Internet access on board?

Yes, you can access Internet through Wi-Fi in the Lounge on your personal computer or use public computers connected to the Internet in the Library.

Internet connection is available 90% time during the cruise.

Do you allow smoking on board?
Do you allow smoking on board?

We are our guests to refrain from smoking in all inside areas at all the time. Smoking is only allowed in a specially designated outside area on the Sun Deck.

Do you have elevator?
Do you have elevator?

Unfortunately, technical layout of the ship does not allow to build an elevator. Main stairs however, have been reconstructed in a way to make them less steep and more comfortable for walking.

I have a special diet requirements – can your Chef accommodate it on board?
I have a special diet requirements – can your Chef accommodate it on board?

Along with the regular dishes, our standard daily menu also features a vegetarian option. If you have special dietary requirements (vegan, low salt, no pork, etc.) please make sure to send them to us. Our Chef and Maitre D will follow your personal diet and will serve the food you are used to.

Is there a doctor on board?
Is there a doctor on board?

The ship features small but modern basic medical facilities, staffed by a doctor who accompanies the ship at all the times. These facilities are equipped to provide medical care for illness or accidents that may arise during the cruise. They are not intended to provide ongoing medical treatment for pre-existing conditions. We suggest you bring adequate supplies of prescription medications and other health related items.

Can I send mail and make phone calls during the cruise?
Can I send mail and make phone calls during the cruise?

You can make local or long distance international calls directly from your room. If you would like to send a mail or a post card, our staff will be pleased to supply a stamp and assist in sending mail at the nearest port of call.

How do I pay for the drinks and optional services on board the ship?
How do I pay for the drinks and optional services on board the ship?

During the cruise all extra expenses will be charged to your personal on board account which shall be cleared on the last day of the cruise.

Do you accept credit cards and travel checks?
Do you accept credit cards and travel checks?

We do accept all types of credit cards, including Visa, Master Card, Circus, and American Express. Unfortunately we do not accept travel checks and other forms of non-cash payment.

Do you have a special dress code?
Do you have a special dress code?

We advise that our guests are dressed elegantly and comfortable during the cruise, but do not apply any special dressing requirements. For the Captain’s Welcome and Farewell Cocktails and also evening concerts cocktail dressing and jackets has been frequently chosen to wear by our guests.

My mother will celebrate her birthday on board the Volga Dream. Can you help me arrange a special reception for her?
My mother will celebrate her birthday on board the Volga Dream. Can you help me arrange a special reception for her?

If your relative will celebrate a special date during the cruise, our staff will be pleased to deliver champagne/flowers/a post card to their room or make other special arrangements.

What is the spoken language on board the Volga Dream?
What is the spoken language on board the Volga Dream?

Main on board language is English.

Do you offer visa support services?
Do you offer visa support services?

At your request our manager will send you all documents required to submit your Russian visa application.

Do you offer pre-packed group tours featuring the Volga Dream which I can join?
Do you offer pre-packed group tours featuring the Volga Dream which I can join?
Which shore excursions are included in the basic cruise price?
Which shore excursions are included in the basic cruise price?

Included in the cruise price are all shore excursions in small towns with a group of maximum 25 people accompanied by an English or German speaking guide. Excursions in Moscow and St. Petersburg, as well as airport transfers can be ordered extra.

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